Refunds and Returns
RETURNS AND EXCHANGES POLICY
We want you to be satisfied with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange or return.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.
All returns & exchanges must be completed through our official process. If items are returned in other ways or through other carriers without proper communication with our customer care team, refunds may be significantly delayed.
Exchanges are automatically shipped once the original order has been returned, inspected, and approved to go back into our inventory at our warehouse. Please allow 3–5 business days to process the return and/or exchange.
SHIPPING COSTS (RETURNS & EXCHANGES)
- Shipping costs are non-refundable.
- If you are exchanging an item due to selecting the wrong size, you will be responsible for the return shipping cost back to us.
- Once the returned item has been received and approved, we will cover the shipping cost of sending the exchanged item back to you.
RETURNS FROM OTHER RETAILERS
Any PAYNTR Golf products purchased from a retail shop or any other website (any website that is not payntrgolf.com.au) must be returned to the retailer you purchased from. Please contact the retailer from which you purchased for support with your return.
DAMAGED OR DEFECTIVE RETURNS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Please contact us at contact@payntrgolf.com.au
PRICE ADJUSTMENTS
To qualify for a price adjustment, if the items that you purchased are now on sale, a one-time price adjustment will be honored within 7 days of the original purchase date. Items must also be in stock in the same style, size, and color.
To request a price adjustment, please contact contact@payntrgolf.com.au and provide your order number.
Excludes bundles and Gift with Purchase promotions.
DISCOUNTS ON NEW RELEASE OR LAUNCH STYLES
Discount codes are not applicable to New Release or Launch Styles.
FINAL SALE POLICY
We’re excited to offer select products at special Final Sale pricing. To keep things clear and fair, here’s what you need to know:
No Price Matching
Final Sale items are not eligible for price matching or additional discounts once purchased.
7-Day Price Adjustment
If you bought an item within 7 days before it went on Final Sale, we’ll honor the new lower price. You’ll receive the difference back as a refund or store credit (depending on your original payment method).
Returns & Exchanges
Final Sale items cannot be returned or exchanged unless they arrive damaged or defective.
We appreciate your understanding, these policies help us continue offering premium products at the best value.
REFUNDS
Refunds are automatically processed back to your original form of payment within 10 business days once we have received and inspected your return. If a return does not pass quality control inspection, you will be notified by customer care with next steps.
Shipping costs are non-refundable.
We reserve the right to refuse a refund and/or return the item to you if it is not sent back in the same condition that you received it, unworn and unused, with tags, and in its original packaging.
Please note it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@payntrgolf.com.au